A C E S T I C K

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Time-Limited Refunds

We do understand sometimes it can be difficult to switch from trading TV experience to streaming TV, So we provide 2 days free trail and yet if you are not satisfied we ensure for refund if claimed within 7 days of payment. After this initial window, no refunds will be issued.

Technical Issues

Refunds may only be granted if you encounter an unsolvable technical issue with the service. We may first try to assist you in troubleshooting the problem. If the problem cannot be resolved, you may be issued a complete or partial refund.

No “Change of Mind” Refunds

We recommend taking advantage of a free trial to test our service before committing to a purchase.

Excluded Issues

Refunds will not be provided for third-party issues, including:

  • Problems with your own internet service provider (ISP)
  • Device or equipment malfunctions on your end
  • Temporary channel outages or short-term performance dips

Cancellation vs. Refund

Canceling a subscription and receiving a refund are often two different things. When you cancel, you stop future billing. However, for a refund on a prepaid period, you must specifically request it and meet our criteria. .

Verify Compatibility

Before buying, make sure the service is compatible with your specific devices and that you have the required internet speed. We often state that refunds will not be granted if the customer fails to verify this beforehand.

Contact Us

If you have questions about this Refund Policy or need assistance, contact our support team at support@acestick.com. We aim to respond promptly.